• Warranty period: 12 months from equipment delivery or 12 months from commissioning (whichever comes first). Wear parts (screens, belts, bearings, etc.) are not covered under warranty.
• After-sales service scope:
  • During warranty: free repair or replacement for quality-related defects
  • Lifetime technical support: contact our engineers for assistance anytime
  • Emergency spare parts can be shipped within 24 hours

Contact us: Send fault descriptions and photos/videos via WhatsApp/WeChat/email, and our engineers will respond within 24 hours with solutions.

Yes, we offer two forms of training:

• On-site training: During installation and commissioning, our technicians train your operators and maintenance staff on equipment startup/shutdown procedures, daily maintenance, common troubleshooting, and safety precautions.
• Video/manual training: We provide bilingual operation manuals, maintenance guides, and training videos for reference at any time.

For large-scale lines, we recommend assigning 1–2 technical staff to participate in on-site training for independent operation and maintenance.

Since our establishment in 2012, our equipment has been exported to over 40 countries and regions worldwide, including:

• Africa: Ethiopia (coffee processing lines), Uganda (seed processing lines), Kenya (pulses cleaning lines), Nigeria, Tanzania
• Asia: Indonesia, Thailand, Vietnam, Philippines
• Middle East: Saudi Arabia, UAE
• South America: Peru, Brazil

We can provide case references for the same region or product type. Some cases may be arranged for site visits by appointment.

Yes, you are very welcome! Our factory is located in Zhengzhou, Henan Province, China, covering 20,000 square meters. Please make an appointment 2–3 working days in advance so we can arrange a technician to guide the tour. During the visit, you can see:

• Equipment production and assembly workshops
• Finished product testing areas
• Raw material and spare parts warehouses
• Quality control processes

Chinese and English interpretation services are available during visits. Please let us know if other languages are needed.