Services & Support

1. Professional Installation & Comprehensive Training

At Mission Machinery, we understand that proper installation and thorough operator training are critical to the long-term success of your grain processing line. Since 2012, we have helped clients across more than 60 countries get their equipment up and running efficiently — from Ethiopia to Indonesia, from Uganda to Peru.

On-Site Installation Guidance

Our experienced engineers can travel to your facility to oversee the entire installation process. We ensure:

• Correct assembly of all equipment according to layout drawings
• Proper alignment of conveyors, elevators, and processing units
• Electrical connections verified against local standards
• System integration testing before commissioning

Lead time for scheduling: Please allow 7–14 days from confirmation to arrange engineer travel and visa requirements.

Remote Installation Support

For clients with experienced technical staff, we offer comprehensive remote guidance:

• Real-time video calls (WhatsApp, WeChat) for step-by-step assistance
• Detailed installation manuals with diagrams and torque specifications
• Pre-recorded video tutorials covering key assembly steps
• 24-hour response for urgent questions during installation

This option is cost-effective and suitable for smaller lines or experienced teams.

Operator & Maintenance Training

A well-trained team ensures maximum equipment lifespan and consistent product quality. Our training programs cover:

For Operators

• Equipment start-up and shut-down procedures
• Adjusting settings for different grain types (pulses, coffee, seeds)
• Monitoring product quality during production
• Safety protocols and emergency stops

For Maintenance Staff

• Daily, weekly, and monthly maintenance checklists
• Screen and sieve replacement techniques
• Bearing lubrication and belt tension adjustment
• Troubleshooting common issues

Training format: On-site training during commissioning (typically 3–7 days) + ongoing remote support.

What We Provide Before Installation

To ensure a smooth installation, we recommend clients prepare:

Post-Installation Follow-Up

After commissioning, we remain in contact to ensure your line continues to perform optimally. We schedule follow-up calls at:

• 1 week after start-up to address initial questions
• 1 month after to review performance data
• 6 months after to recommend any adjustments or spare parts

Frequently Asked Installation Questions

Q: How long does installation take?
A: Typically 5–15 days depending on line complexity. Simple cleaning lines: 10–15 days; complete processing lines: 20–30 days.

Q: Can my local electrician handle the wiring?
A: Yes, with our wiring diagrams and on-site or remote guidance. We recommend using a licensed electrician familiar with industrial equipment.

Q: Do you provide multilingual training materials?
A: We provide English manuals and videos. For other languages, please inquire in advance — we can arrange translations for major languages upon request.

2. Reliable After-Sales Support & Spare Parts

Our commitment to quality does not end when the equipment leaves our factory. Mission Machinery provides comprehensive after-sales support to ensure your grain processing line operates reliably for years to come.

Warranty Coverage

During the warranty period, we provide free replacement parts for covered defects and remote technical support.

Spare Parts Supply

We maintain a dedicated spare parts inventory to minimize downtime. Common wear parts are available for immediate shipment:

Emergency parts: For urgent needs, we can ship spare parts within 24 hours via air freight.

Service Response Process

• Contact us via WhatsApp, email, or phone with your equipment model and issue description
• Provide diagnostic information – photos, videos, or error codes help us identify the problem quickly
• Initial response within 24 hours – our engineers assess the issue and recommend a solution
• Resolution – remote guidance, replacement parts shipment, or if necessary, engineer visit

Common After-Sales Support Cases

Case 1: Screen clogging in pulses cleaning line (Kenya)
A client experienced frequent clogging during lentil processing. We identified that the material moisture was higher than recommended and advised installing a pre-dryer. After implementation, throughput increased by 25%.

Case 2: Roller mill adjustment (Ethiopia)
A coffee processing client needed to adjust hulling efficiency for a new bean variety. Our engineer provided remote video guidance to fine-tune roller gap and speed settings, achieving optimal results without downtime.

Case 3: Emergency bearing replacement (Uganda)
When a bearing failed on a seed grading machine during peak season, we shipped replacement bearings within 48 hours and provided video instructions for installation. The line resumed operation within 4 days.

Extended Service Options

For clients seeking additional peace of mind, we offer:

• Extended warranty: Up to 24 months for critical components
• Annual maintenance visits: Our engineer inspects your line once per year
• Spare parts kits: Pre-packaged sets of commonly replaced parts tailored to your line

Frequently Asked After-Sales Questions

Q: How do I know which spare part to order?
A: Provide your machine model number and a photo of the part or its label. We will cross-reference with our records to ensure correct fitment.

Q: What if my local technician cannot fix the problem remotely?
A: We will arrange an engineer visit. Travel costs (airfare, accommodation, local transport) are typically covered by the client, while the service itself remains covered under warranty if applicable.

Q: Do you have local representatives in my country?
A: In some countries (Ethiopia, Nigeria, Indonesia, Uzbekistan), we have authorized representatives who can provide faster on-site support. Contact us to check availability in your region.

3. Technical Support for Grain Processing Equipment

Our technical support team consists of engineers with years of hands-on experience in grain cleaning, sorting, and processing equipment. We help clients optimize performance, troubleshoot issues, and improve product quality.

Support Channels

Business hours: Monday–Friday, 8:00–18:00 (Beijing time). Emergency support is available outside hours for critical production stoppages.

Common Technical Support Topics

Equipment Settings & Optimization

• Adjusting destoner airflow for different grain densities
• Optimizing roller mill gap for desired particle size
• Calibrating color sorter sensitivity for specific impurities
• Balancing air flow in pneumatic conveying systems

Quality Improvement

• Reducing breakage rates in pulses cleaning
• Improving hulling efficiency for coffee beans
• Achieving higher purity in seed grading
• Minimizing dust emissions from processing lines

Troubleshooting

• Resolving screen blinding issues
• Diagnosing vibration or noise problems
• Addressing uneven feeding or flow interruptions
• Fixing electrical or PLC-related faults

Technical Resources

We provide a comprehensive library of technical materials to help your team operate and maintain equipment independently:

• Operation manuals (English, with diagrams and step-by-step instructions)
• Maintenance schedules – daily, weekly, monthly checklists
• Troubleshooting guides – common issues and solutions
• Video tutorials – available on request for specific procedures

Proactive Technical Support

To help prevent issues before they cause downtime, we recommend:

• Quarterly performance reviews – we analyze your production data remotely and suggest optimizations
• Annual remote inspection – video walkthrough of your line to identify potential wear or misalignment
• Spare parts forecasting – we help you plan parts orders based on your throughput

Frequently Asked Technical Questions

Q: Can I get technical support for equipment purchased several years ago?
A: Yes. We support all equipment manufactured by Mission Machinery, regardless of age. For older models, please provide the machine serial number or photos for accurate identification.

Q: What information should I prepare before contacting technical support?
A: To help us assist you faster, please have ready:

• Machine model or serial number
• Photos or short video showing the issue
• Description of symptoms and when they started
• Any recent changes (new grain type, settings adjustments, etc.)

Q: Do you offer remote monitoring or IoT solutions?
A: We are developing remote monitoring capabilities. For now, we recommend regular communication to review performance. For large-scale plants, we can discuss custom data logging options.

Q: How do I update settings when processing a new crop variety?
A: Contact us with details of the new crop (type, moisture content, impurity profile). Our engineers will provide recommended starting settings for your equipment. We can also join a video call to guide you through the adjustment process.